Returns & Exchanges
The Carolina Pledge: 100% Satisfaction Guaranteed
All of our products are unconditionally guaranteed. If for any reason you are not satisfied with any item, you may return it for a replacement, a refund, or credit. It's that simple.
Return an Item
- Contact Customer Service at 800.334.5551 or 336.446.7600 (7:30 am to 8 pm, ET, Monday–Friday).
- Have your purchase order number and Carolina order number available.
A Customer Service Representative will give you a Return Authorization Number and any additional instructions. The number allows us to quickly credit your account or credit card once the item has been returned and processed.
Items not in Resalable Condition
Items not in resalable condition cannot be returned unless damaged or defective. Items held more than 6 months and returned in resalable condition are subject to a 25% restocking fee.
For drop-shipped items (such as furniture or equipment), a 25% restocking fee will apply if you return the product for any reason other than shipping damage or manufacturing defect. You are responsible for shipping the product back to the manufacturer in resalable condition and in the original packing.
Carolina™ Curriculum Policy
If you need to return an item, please notify Customer Service within 30 days for authorization.
- Include your purchase order number and Carolina order number.
- If any material is purchased and later returned because of customer error, a 25% restocking charge will be assessed on the credited amount, and the material returned to Carolina freight prepaid.
- Items held more than 6 months, partially used or opened items (opened boxes, bundles, packs, cases, bags, pallets, etc.), or discontinued items CANNOT be returned for credit. In case of our error, full credit will be issued upon receipt of the incorrect item.
Carolina Science Online® Policy
For Carolina Science Online® or other online digital content purchased from Carolina, please notify Customer Service within 30 days of your order and follow these steps to request a refund:
- Have your purchase order number and Carolina order number available along with your Carolina Science Online® username.
- Call Customer Service at 800.334.5551 (7:30 am to 8 pm, ET, Monday–Friday).
- Speak with one of our representatives. We will delete (or cancel) the online resource subscription and credit your account or credit card.
Carolina Distance Learning™ Policy
This Distance Learning kit is designed specifically for your science laboratory course and contains many components. Once the box is opened, we can no longer verify that the kit is still complete and we cannot sell to one of your classmates. If you open the box, you will not be able to return the kit. Therefore, do not open the Distance Learning Kit unless you are certain that you will be taking the course and using the kit.